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Morgan Disney Report on Human Services

Morgan Disney & Associates undertook an Inquiry into Human Services in Redfern Waterloo for the RWPP in early 2004. The report was presented to the Legislative Council Inquiry in to Redfern Waterloo and its key recomenmdations were accepted by the Government as the way forward for Human Services in Redfern Waterloo. The work of the Human Services Advisory Committee and the Cluster Groups in 2005 were part of the implimentation of the morgan Disney report.
File Review of Human Services in Redfern and Waterloo
Executive Summary I / Acronyms xi / 1. Introduction 1 / 2. Needs Assessment: Strengths and challenges in Redfern and Waterloo 3 / Previous identification of ‘needs’ in Redfern and Waterloo 3 / Needs and solutions 4 / Needs and strengths 4 / 2.1 Community strengths 4 / 2.2 Demographic and socio-economic profile 5 / 2.2.1 Demographic features common to both suburbs 5 / 2.2.2 Demographic differences between suburbs 6 / 2.3 Measures of social disadvantage 6 / 2.3.1 Measures of social disadvantage for Redfern 7 / 2.3.2 Measures of social disadvantage for Waterloo 7 / 2.4 Socio-economic profile 8 / 2.5 Residential and workforce population projections 9 / 2.6 Summary of key findings from demographic and socio-economic data 10 / 2.7 Needs and issues arising from community research 11 / 2.7.1 The need for support for parents, families and children 11 / 2.7.2 The need to strengthen coordination and quality of service provision for Aboriginal and non Aboriginal communities 11 / 2.7.3 The need for community leadership and opportunities for capacity building 12 / 2.7.4 The need for strategies to ensure safety of individuals and the community 12 / 2.7.5 The need to improve services for Aboriginal people, people from CALD backgrounds and people with mental health and dual diagnosis issues 13 / 2.8 Conclusion 13 / 3. Analysing the human services system 15 / 3.1 The human services system as a whole 16 / 3.1.1 The size of the system 16 / 3.1.2 Brief summary of organisational survey assessments 17 / 3.1.3 Strengths of the system as a whole 18 / 3.1.4 Characteristics of the system 19 / 3.1.4.1 Outcome based reporting 19 / 3.1.4.2 Accountability to people who use services and the community 19 / 3.1.4.3 Accountability to funding bodies 20 / 3.1.4.4 Governance capacity 21 / 3.1.4.5 Client focus 21 / 3.1.4.6 Target Groups 22 / 3.1.4.7 Accessibility of opening hours 22 / 3.1.4.8 Capacity to meet demand 23 / 3.1.4.9 Access to information 23 / 3.1.4.10 Cultural responsiveness 24 / 3.1.4.11 Planning 24 / 3.1.4.12 Staffing 24 / 3.1.4.13 Back office services 25 / 3.1.4.14 Training 25 / 3.1.4.15 Service models 25 / 3.1.4.16 Collaboration overall 26 / 3.1.4.17 Value for money 27 / 3.1.4.18 Leadership 27 / 3.1.4.19 Integrated service delivery approaches and case management 28 / 3.1.4.20 Sector development 28 / 3.1.5 Summary of aspects across all services which require improvement system wide 29 / 3.1.6 Conclusion 29 / 3.2 The service clusters 29 / 3.2.1 Family and children’s services 29 / 3.2.1.1 Context 29 / 3.2.1.2 Existing services 30 / 3.2.1.3 Analysis of this service cluster 32 / 3.2.1.4 Conclusion 34 / 3.2.1.5 Services for families and children - Action Plan 34 / 3.2.2 Young people services 34 / 3.2.2.1 Context 34 / 3.2.2.2 Existing services 35 / 3.2.2.3 Analysis of the youth services cluster 37 / 3.2.2.4 Conclusion 40 / 3.2.2.5 Youth services – Action Plan 41 / 3.2.3 Services for Aboriginal people 43 / 3.2.3.1 Context 43 / 3.2.3.2 Existing services 44 / 3.2.3.3 Analysis of services to the Aboriginal community 45 / 3.2.3.4 Conclusion 50 / 3.2.3.5 Services for Aboriginal people - Action Plan 51 / 3.2.4 Services to address domestic and family violence 52 / 3.2.4.1 Context 52 / 3.2.4.2 Existing services 52 / 3.2.4.3 Analysis of the service cluster 52 / 3.2.4.4 Establishing an effective service system 54 / 3.2.4.5 Domestic and family violence - Action Plan 55 / 3.2.5 Health services 56 / 3.2.5.1 Context 56 / 3.2.5.2 Existing services 56 / 3.2.5.3 Analysis of the health service cluster 58 / 3.2.5.4 Health services - Action Plan 60 / 3.2.6 Employment support and training services cluster 61 / 3.2.6.1 Context 61 / 3.2.6.2 Existing services 61 / 3.2.6.3 Analysis of this service cluster 63 / 3.2.6.4 Employment Services - Action Plan 65 / 3.2.7 Services for people from culturally and linguistically diverse (CALD) backgrounds 66 / 3.2.7.1 Context 66 / 3.2.7.2 Existing services 66 / 3.2.7.3 Analysis of this service cluster 67 / 3.2.7.4 Conclusion 68 / 3.2.7.5 Services for CALD communities - Action Plan 69 / 3.2.8 Services to address crime prevention and community safety 70 / 3.2.8.1 Context 70 / 3.2.8.2 Existing services 70 / 3.2.8.3 Analysis of crime prevention and community safety services 72 / 3.2.8.4 Crime prevention and community safety - Action Plan 72 / 3.2.9 Housing support and services to address homelessness 73 / 3.2.9.1 Context 73 / 3.2.9.2 Existing services 73 / 3.2.9.3 Assessment of this service cluster 74 / 3.2.9.4 Housing support and homelessness - Future directions 74 / 3.2.10 Services for people who are ageing 75 / 3.2.10.1 Context 75 / 3.2.10.2 Analysis of this service cluster 75 / 3.2.10.3 Future directions 76 / 3.2.10.4 Services for people who are ageing - Action Plan 77 / 3.2.11 Services for people with disabilities 77 / 3.2.11.1 Existing services 77 / 3.2.11.2 Analysis of the service cluster 78 / 3.2.11.3 Conclusion 79 / 3.2.11.4 Services for people with disabilities - Action Plan 79 / 3.3 Conclusions and implications 79 / 4. Changes needed to the human services system 83 / 4.1 An area of disadvantage and complex social problems 83 / 4.2 An area without a coherent effective human services system 86 / 4.3 An area lacking strategic planning in service clusters and in individual services 88 / 4.4 Monitoring and assessment of the changes needed 90 / Evaluation of collaborative programs 91 / 4.5 The coherent set of recommendations for reform 94 / Attachment 1 Human service systems, social infrastructure and locality renewal 103 / Attachment 2 Methodology and Consultation List 120 / Attachment 3 References and Previous Reports 127 /
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