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You are here: Home / UrbanGrowth, SMDA & RWA Plans & Activities / Human Services Plans / Waterloo Human Services Plan

Waterloo Human Services Plan

As part of the Waterloo SSP redevelopment REDWatch and local agencies pushed for a Human Services Plan to go alongside the built environment master plan. in 2017 FACS LAHC agreed such a plan would be undertaken. Here we have pulled together activities that relate to human service planning in Waterloo.
Can the people problems be fixed by estate redevelopment?
Estate renewal and housing mix is portrayed by government as a fix-all for public housing estates. Geoff Turnbull in Inner Sydney Voice magazine asks can new buildings alone really address the problems created when government place people with higher and higher needs into public housing without the wrap around human services necessary for them to keep their tenancies and address their issues.
REDWatch Request to FACS for Human Services Plan
The email below (which has been slightly altered for the website) was sent to the FACS Deputy Secretaries responsible for FACS Housing at Waterloo and FACS Land and Housing Corporation and FACS Secretary Michael Coutts-Trotter. It provides an outline of a long push to get Human Services on the agenda alongside the Waterloo Master Plan.
Human Service Plan Goals from REDWatch Perspective
REDWatch has been involved in a few meetings with Land and Housing Corporation about the shape of a human services plan for Waterloo. The document below has been provided to LAHC as an indication of some of the systemic issues that REDWatch wants to see addressed in a Waterloo Human Services Plan.
Request for Human Services Case Studies
It is proposed that there will be a meeting of NGO Executive Officers and senior representatives from different Human Service departments in February 2018 to start work on a Waterloo Human Services Plan. In the lead up to this Michael Shreenan wrote to NGOs on behalf of Counterpoint, REDWatch, Groundswell and Inner Sydney Voice on 7 December 2017 asking for case study input. Below is the letter sent out. We are looking for feedback by Friday 19th January 2018.
File Draft Social Policy: How Does it Impact My Client, My Service and My Role?
This is a draft of Social Policy: How Does it Impact My Client, My Service and My Role? It has been adapted from Scotland Citizens Advice model to encourage people to think about systemic issues and how and why they should be identified. This has been put together to assist interested people put together examples of systemic issues they and their agencies currently face in Waterloo that could be addressed through a Waterloo Human Services Plan.
File Case Study Template for Human Services Plannning
This is a MS Word template that may be useful in documenting systemic issues in Waterloo. It has been adapted from Scotland Citizens Advice model to encourage reporting of systemic issues case studies in the lead up to a meeting between NGOs and Government Departments in February 2018. If you do not find the template helpful for your issuer then please write your case study up in a manner that you find covers your issue.
Human Services in Redfern and Waterloo: A potted history listing of plans, interventions, activities, consultations and reports
This listing is prepared to provide an overview of key announcements and activities relating to Human Services in Redfern and Waterloo. It is not exhaustive and generally reflects what was known publically. Most projects were announced and not evaluated or ceased for one reason or another. Future Human Services planning should be aware of the earlier work in the area and learn as much as possible from it. Here we have not tried to draw out those lessons just construct an overview of what has gone before. Where reports or further information is available we have provided links or indicated that reports or resources are available.
File FACS Waterloo Human Services Planning #1 Workshop of 20 February 2018
This is a compilation of material presented to government and NGO human service agencies, that was released publicly by FACS LAHC. It provides an overview of what the workshop covered and an indication of the policy framework within which a Waterloo Human Services Plan might fit.
File FACS Waterloo Human Services Planning #2 Workshop of 20 March 2018
This is an outline of the process for the 20 March 2018 government and NGO human service agencies workshop, that was released publicly by FACS LAHC.
File Report of the Building a Healthy and Resilient Waterloo Now and Into the Future 27th, 28th September 2017
On the 27th and 28th September 2017, a two-day forum was held by SLHD in collaboration with Counterpoint Community Services, Inner Sydney Voice and REDWatch, to identify ways to improve the health and wellbeing of the residents of Waterloo now, and into the future. This is the report issued by Sydney Local Area Health on that forum.
Human Services - May 2017
The beginning of May 2018 has a Waterloo human services focus, with three events providing different opportunities for people to hear about, discuss and provide input on what needs to happen to better provide human services in the area. More information about each of the events can be found later in this email. The three events are:
REDWatch Roundtable on Human Services - Thursday 3rd May 6pm May 03, 2018 from 06:00 PM to 08:00 PM Factory Community Centre, 67 Raglan Street, Waterloo,
REDWatch Roundtable on Human Services - Thursday 3rd May 6pm at the Factory Community Centre – this is an opportunity for local residents to raise their comments about what needs to change in the human services system. A flyer to promote this event is attached.
Waterloo Health Forum 2.0 - Building a Healthy Resilient Community 8.30am to 2.00pm Friday 4th May May 04, 2018 from 08:30 AM to 02:00 PM National Centre for Indigenous Excellence (NCIE) 77 George St Redfern,
SLHD’s Waterloo Health Forum 2.0 - Building a Healthy Resilient Community 8.30am to 2.00pm Friday 4th May at NCIE. Everyone welcome please RSVP to SLHD-Planning@health.nsw.gov.au by 27th April, 2018
A Conversation on Human Services in the Redfern/ Waterloo Area
On Thursday 3 May 2018 REDWatch held a Roundtable on Human Services. Through caseworkers we found six people to start the REDWatch session by talking about their experience of the human services system and how it could be improved. This was then followed by a facilitated conversation with the broader attendees who had an interest in the human services system about what needed to be changed in the human services system. This conversation was led by Lyn Lormer from the Local Community Services Association (LCSA).
Sign the petition to restore support for Redfern & Waterloo tenant services following HCP and TPRS defunding
REDWatch is very concerned about the loss of services for Redfern and Waterloo public tenants that will happen with the ending of the Tenant Resource Participation Service (TPRS) and the Redfern Waterloo based Housing Communities Program (HCP). We have organised a petition to bring attention to the problem and to seek a response from FACS.
File DRAFT - Waterloo Impact Project Mapping Local Client Referrals and Agency Services Coordination
This is a Draft report and feedback is being requested. The Waterloo Impact Project explored local perceptions to establish what views existed around the local client referral system and coordination between agencies, both government and non-government, and the needs for any improvement. The consultation consisted of interviews and focus groups with residents and agencies. These conversations highlighted a belief that there is a fragmentation of services and a widespread of imprecise understanding of what organisations are funded to deliver. Service users argue this has resulted in poor outcomes for referrals and service delivery. Meanwhile, services highlighted ongoing resource challenges to meet those needs. This is despite of the diversity of service providers in the area by both government and nongovernment service providers.
REDWatch likely to oppose Waterloo Master Plan over Human Services
This is a series of items taken from the REDWatch Email Update on 3 February 2020. The linked items deal with REDWatch concerns that with the LAHC's master plan being finalised that the promised Human Services Plan has not be developed with the community to sit alongside the built form master plan. Here you can read of REDWatch's experience in trying to get a Human Services Plan for Waterloo public housing tenants and the reason why REDWatch will likely oppose the Waterloo Master Plan when it finally goes on exhibition.
DCJ Covid-19 letter to public housing tenants
The following letter has been received by Public Housing tenants regarding COVID-19. LIke many of the messages at the moment it deals with issues of personal safety. Hopefully soon there will also be something that reassures tenants about how LAHC and DCJ will manage the buildings and tenancies to look after the vulnerable people who occupy much of the areas public housing. In contrast DCJ funded services have been told they need to continue their services to vulnerable people throughout the crisis and if someone gets sick with the virus that the service needs to talk to DCJ about how the service continues.
File DCJ April 2020 Covid-19 Letter and Factsheet
This Letter from Minister Ward and the attached fact sheet was issued electronically by the Department of Communities and Justice (DCJ) on April 2 2020. The fact sheet provides advice to tenants on Covid-19 related issues.
File SLHD Wellness Clinic - 5 May Flyer
Sydney local Health District in partnership with Counterpoint Community Services are holding a Wellness Clinic on Tuesday 5 May, 10am to 2pm Waterloo Neighbourhood Centre, Shop 95, Wellington Street, Waterloo. The clinic is aimed at social housing tenants in Redfern and Waterloo and will:
File Waterloo Impact Project Report 2020
The Waterloo Impact Project explores local perceptions to establish what views exist around the local client referral system and coordination between agencies, both government and non-government, and the needs for any improvement. The consultation consisted of interviews and focus groups with residents and agencies. A draft report was made public in January 2020, and feedback was requested. Independently facilitated follow up workshops took place to test the findings and recommendations. This was a challenging endeavour due to the impacts of Covid-19. The Counterpoint team worked alongside the Waterloo Neighbourhood Advisory Board Waterloo Redevelopment Group and the Redfern Waterloo Groundswell since August 2019 to ensure the report’s relevance and accuracy. The report has now been completed along with final recommendation presented in PowerPoint slides.
File Waterloo Impact Project Report 2020 Recommendations
These are the final recommendation PowerPoint slides to accompany the Waterloo Impact Project Report. The Waterloo Impact Project explores local perceptions to establish what views exist around the local client referral system and coordination between agencies, both government and non-government, and the needs for any improvement. The consultation consisted of interviews and focus groups with residents and agencies. A draft report was made public in January 2020, and feedback was requested. Independently facilitated follow up workshops took place to test the findings and recommendations. This was a challenging endeavour due to the impacts of Covid-19. The Counterpoint team worked alongside the Waterloo Neighbourhood Advisory Board Waterloo Redevelopment Group and the Redfern Waterloo Groundswell since August 2019 to ensure the report’s relevance and accuracy.
File Have you been impacted by Covid-19 and need a mate?
We know that Covid-19 has been a challenging time, are you in need of a mate? Counterpoint Community Services has put together a flexible response team of "mates" to help. The mates can help with: Job seeking assistance; Emotional and counselling support; Collection of essential shopping, medicines and other household items; Help with navigating and accessing on line services; Support and wellbeing check and assistance to access other supports; Assistance with small tasks around the house; and Support for personal growth, education and development. This is the poster for the Flexible Errand Project funded by a City of Sydney grant. Counterpoint will do a simple assessment for the best way to assist you as this service is for community members identified as with a ‘priority need’ and who are significantly affected by COVID-19 in the City of Sydney’s LGA.
File Information for DCJ Tenants in High Rise Buildings 28 July 2020
This information sheet, titled Staying Safe during COVID-19 Information for Department of Communities and Justice Tenants, is in various community languages. OPen the PDF file and find yopur language. This sheet was distributed into the high-rises at the end of July 2020.
DPIE commit to Human Service Plan delivery for LAHC
In this correspondence from Land and Housing Corporation (LAHC) on 18 August 2020 it was confirmed that the Housing and Property Group within the Department of Planning, Industry & Environment will lead the Waterloo Human Services Plan with support from Department Communities and Justice (DCJ). More details will follow on who will be responsible for this work.
Tenant Participation and Community Engagement Program (TPCE)
Mission Australia runs the Department of Communities and Justice funded Tenant Participation and Community Engagement Program (TPCE). In December 2018 TPCE replaced the Tenant Resource Participation Service (TPRS) and the Housing Communities Program (HCP) supporting inner city public housing tenants. TPCE is to support social housing tenants to access information and services, connect with their local communities and participate in housing and community issues which effect their lives. Under the TPCE Program, Mission Australia supports Neighbourhood Advisory Boards and tenant groups, provides coaching and training opportunities, and communication with tenants. In this section of the site we have collected material about TPCE including the the details of DCJ's expected outcomes and expectations from the establishment of TPCE.
File Waterloo Human Services Plan NGO Background Paper
This paper has been put together to assist those entering the Waterloo Human Services Plan (HSP) discussions to understand the historic context. It sets out what Non-Government Organisations (NGOs) believe can be achieved by a Waterloo HSP. It was released on 9th October 2020 in the leadup to discussions with DCJ District about establishing an accross agency Waterloo Human Services Collaborative Working Group.