Review of Human Services in Redfern and Waterloo

Executive Summary I / Acronyms xi / 1. Introduction 1 / 2. Needs Assessment: Strengths and challenges in Redfern and Waterloo 3 / Previous identification of ‘needs’ in Redfern and Waterloo 3 / Needs and solutions 4 / Needs and strengths 4 / 2.1 Community strengths 4 / 2.2 Demographic and socio-economic profile 5 / 2.2.1 Demographic features common to both suburbs 5 / 2.2.2 Demographic differences between suburbs 6 / 2.3 Measures of social disadvantage 6 / 2.3.1 Measures of social disadvantage for Redfern 7 / 2.3.2 Measures of social disadvantage for Waterloo 7 / 2.4 Socio-economic profile 8 / 2.5 Residential and workforce population projections 9 / 2.6 Summary of key findings from demographic and socio-economic data 10 / 2.7 Needs and issues arising from community research 11 / 2.7.1 The need for support for parents, families and children 11 / 2.7.2 The need to strengthen coordination and quality of service provision for Aboriginal and non Aboriginal communities 11 / 2.7.3 The need for community leadership and opportunities for capacity building 12 / 2.7.4 The need for strategies to ensure safety of individuals and the community 12 / 2.7.5 The need to improve services for Aboriginal people, people from CALD backgrounds and people with mental health and dual diagnosis issues 13 / 2.8 Conclusion 13 / 3. Analysing the human services system 15 / 3.1 The human services system as a whole 16 / 3.1.1 The size of the system 16 / 3.1.2 Brief summary of organisational survey assessments 17 / 3.1.3 Strengths of the system as a whole 18 / 3.1.4 Characteristics of the system 19 / 3.1.4.1 Outcome based reporting 19 / 3.1.4.2 Accountability to people who use services and the community 19 / 3.1.4.3 Accountability to funding bodies 20 / 3.1.4.4 Governance capacity 21 / 3.1.4.5 Client focus 21 / 3.1.4.6 Target Groups 22 / 3.1.4.7 Accessibility of opening hours 22 / 3.1.4.8 Capacity to meet demand 23 / 3.1.4.9 Access to information 23 / 3.1.4.10 Cultural responsiveness 24 / 3.1.4.11 Planning 24 / 3.1.4.12 Staffing 24 / 3.1.4.13 Back office services 25 / 3.1.4.14 Training 25 / 3.1.4.15 Service models 25 / 3.1.4.16 Collaboration overall 26 / 3.1.4.17 Value for money 27 / 3.1.4.18 Leadership 27 / 3.1.4.19 Integrated service delivery approaches and case management 28 / 3.1.4.20 Sector development 28 / 3.1.5 Summary of aspects across all services which require improvement system wide 29 / 3.1.6 Conclusion 29 / 3.2 The service clusters 29 / 3.2.1 Family and children’s services 29 / 3.2.1.1 Context 29 / 3.2.1.2 Existing services 30 / 3.2.1.3 Analysis of this service cluster 32 / 3.2.1.4 Conclusion 34 / 3.2.1.5 Services for families and children - Action Plan 34 / 3.2.2 Young people services 34 / 3.2.2.1 Context 34 / 3.2.2.2 Existing services 35 / 3.2.2.3 Analysis of the youth services cluster 37 / 3.2.2.4 Conclusion 40 / 3.2.2.5 Youth services – Action Plan 41 / 3.2.3 Services for Aboriginal people 43 / 3.2.3.1 Context 43 / 3.2.3.2 Existing services 44 / 3.2.3.3 Analysis of services to the Aboriginal community 45 / 3.2.3.4 Conclusion 50 / 3.2.3.5 Services for Aboriginal people - Action Plan 51 / 3.2.4 Services to address domestic and family violence 52 / 3.2.4.1 Context 52 / 3.2.4.2 Existing services 52 / 3.2.4.3 Analysis of the service cluster 52 / 3.2.4.4 Establishing an effective service system 54 / 3.2.4.5 Domestic and family violence - Action Plan 55 / 3.2.5 Health services 56 / 3.2.5.1 Context 56 / 3.2.5.2 Existing services 56 / 3.2.5.3 Analysis of the health service cluster 58 / 3.2.5.4 Health services - Action Plan 60 / 3.2.6 Employment support and training services cluster 61 / 3.2.6.1 Context 61 / 3.2.6.2 Existing services 61 / 3.2.6.3 Analysis of this service cluster 63 / 3.2.6.4 Employment Services - Action Plan 65 / 3.2.7 Services for people from culturally and linguistically diverse (CALD) backgrounds 66 / 3.2.7.1 Context 66 / 3.2.7.2 Existing services 66 / 3.2.7.3 Analysis of this service cluster 67 / 3.2.7.4 Conclusion 68 / 3.2.7.5 Services for CALD communities - Action Plan 69 / 3.2.8 Services to address crime prevention and community safety 70 / 3.2.8.1 Context 70 / 3.2.8.2 Existing services 70 / 3.2.8.3 Analysis of crime prevention and community safety services 72 / 3.2.8.4 Crime prevention and community safety - Action Plan 72 / 3.2.9 Housing support and services to address homelessness 73 / 3.2.9.1 Context 73 / 3.2.9.2 Existing services 73 / 3.2.9.3 Assessment of this service cluster 74 / 3.2.9.4 Housing support and homelessness - Future directions 74 / 3.2.10 Services for people who are ageing 75 / 3.2.10.1 Context 75 / 3.2.10.2 Analysis of this service cluster 75 / 3.2.10.3 Future directions 76 / 3.2.10.4 Services for people who are ageing - Action Plan 77 / 3.2.11 Services for people with disabilities 77 / 3.2.11.1 Existing services 77 / 3.2.11.2 Analysis of the service cluster 78 / 3.2.11.3 Conclusion 79 / 3.2.11.4 Services for people with disabilities - Action Plan 79 / 3.3 Conclusions and implications 79 / 4. Changes needed to the human services system 83 / 4.1 An area of disadvantage and complex social problems 83 / 4.2 An area without a coherent effective human services system 86 / 4.3 An area lacking strategic planning in service clusters and in individual services 88 / 4.4 Monitoring and assessment of the changes needed 90 / Evaluation of collaborative programs 91 / 4.5 The coherent set of recommendations for reform 94 / Attachment 1 Human service systems, social infrastructure and locality renewal 103 / Attachment 2 Methodology and Consultation List 120 / Attachment 3 References and Previous Reports 127 /