Artist Impression modified proposal - View from Redfern
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Human Service Plan Frequently Asked Questions - 14.10.2005
FAQ’S - HUMAN SERVICES PLAN
Q1. Why do we need a human services plan for Redfern Waterloo?
Q2. How was the Plan developed?
Q5. How will we know that things are taking place?
Q6. How do I make my comments?
Q7. What will happen to my comments?
Q8. Once the plan is finalised, can I still comment on what is happening?
Q1. Why do we need a human services
plan for Redfern Waterloo?
The findings of the 2004 Review of human services in Redfern Waterloo, called for better integration and coordination of both government and non government services in order to achieve improved outcomes for the local community.
To get these results, changes must be made to the way human services are being provided in the area. The Human Services Plan provides the framework, strategies and actions necessary to make this happen.
Q2. How was the Plan developed?
The Plan was developed by working with the local community through cluster groups of representatives of Family and Children, Health, Aboriginal and Youth services.
This process involved residents, service providers, businesses, government and non-government organisations and identified the areas that they felt could be improved as well as discussing the best ways for services to work together to get results.
The feedback reports from each cluster group formed the basis of the draft Human Services Plan. This advice has been further strengthened and shaped by the Human Services Advisory Council, Chief Executive Officer Steering group, Senior Officers Working Group and the National Council of Social Service resulting in the draft Human Services Plan.
The public consultation phase provides another opportunity to provide further information that could influence the Plans direction and increase the effectiveness of the outcomes for the community.
The Plan is designed to reflect the hoped for potential of the Redfern Waterloo community and it focuses on the priority areas that require attention and support.
This includes concentrating on services for young people, children and families and Aboriginal people in the first stages of action. Services dealing with migrants, the aged, people with disabilities and homeless people will be addressed in early 2006 as Phase 2 of the Plan.
The Plan identifies the organisations that are essential to human service delivery and describes the type of actions needed to achieve the anticipated results.
The Plan already has the support and agreement from the government agencies involved in human services for Redfern Waterloo.
The contributions and support that will be required from the non government human service providers in order to achieve improved outcomes for our community are incorporated in the strategies and actions contained in the Plan.
A working group of Senior Officers from the government agencies responsible for the strategies included in the Plan has been set up to ensure that outcomes are met. This group called ISOG, will meet on a regular basis to progress action and will be supported by the RWA’s Human Services Team and report to the CEO’s Steering Committee.
The Human Services Team and ISOG will also work together with the non-government organisations whose services support the priority areas being addressed through the Plan to make sure that outcomes are achieved.
Local, regional and state representatives from non-government service organisations will also be invited to make presentations to the CEO Steering Committee and ISOG as part of the active exchange of information that will assist in improving co-ordination and service delivery for the community.
A Ministerial Advisory Committee on Human Services has also been established and includes representatives from government, non-government, Aboriginal organisations and community members. This group will play a role in providing ideas and suggestions as the plan is being put into action.
Q5. How will we know that things are taking place?
The RWA has developed a comprehensive communication strategy to keep the community and service providers informed on the progress on the Plan. This will include information posted on the website, newsletters, presentations, briefings, emails and meetings.
I made comments when the plan was being developed, but I can’t find my words in the document, where are they/were they included?
Over 200 people provided their input in the development of the Plan. This provided large amounts of advice and many viewpoints and suggestions on how to improve human services in Redfern Waterloo.
Every recommendation that could be achieved through the Plan was considered, and where like issues had a connection or relationship they were grouped together with the best options to address the issue investigated.
So whilst your words or suggestion may not appear exactly the way that you presented it, the essence of your issue has been upheld and the most appropriate actions to address it have been developed and included.
Why are we being asked to comment on the draft Human Services Plan?
The Human Services Plan is the Redfern Waterloo community’s plan for improving outcomes for clients and community.
The plan is based on the original feedback you provided. During the preparation of the plan this information has been added to and discussed by many agencies and experts to identify the best possible way forward to work together to address the needs and to realize our goals.
We want to work with you to ensure that your concerns and issues have been reflected in the alternatives developed and we look to you to provide us with advice.
Q6. How do I make my comments?
There are a number of ways that you can make your comments. You can:
* Send an email to humanservices@rwa.nsw.gov.au
* write to the Redfern Waterloo Authority at PO Box 3332, Redfern NSW 2016
* complete the feedback form available on this website
The deadline for comments is by close of business on Wednesday 11 November 2005.
Q7. What will happen to my comments?
All comments received will be analysed and collated and presented to the Ministerial Advisory Committee on Human Services for comment. The Advisory Committee will make recommendations to the CEO Steering Committee on potential modifications to the Plan. The CEO Steering Committee will in turn make recommendations to the NSW Government.
Q8. Once the plan is finalised, can I still comment on what is happening?
The community’s ongoing involvement and participation in the Human Service Plan will be a key factor in achieving successful outcomes for Redfern Waterloo. The Redfern Waterloo Authority has developed a range of community engagement strategies to provide opportunities for the community to comment throughout the life of the Plan.
Find us at
Level 11, Tower 2, 1 Lawson Square,
Redfern
Write to us
at PO Box 3332,
Redfern 2016 or
Fax us on
9202 9111
Phone us
RWA on 9202 9100
Email:on
the Draft Human Services Plan should be directed to humanservices@rwa.nsw.gov.au
This page appeared on 14 0ctober 2005 at http://www.redfernwaterloo.com.au/faq/faq_human_services.htm
