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Homes NSW Fact Sheet and Services diagram - 1 Feb 2024

This is the text of the Homes NSW Fact Sheet handed out at the REDWatch Homes NSW meeting on 5 February 2024. The Homes NSW Services diagram was also provided to the meeting. This meeting with Minister Jackson and senior staff was recorded and can be viewed on REDWatch_Redfern-Waterloo YouTube at . A link to PDF versions of both documents are at the foot of this email.

Homes NSW Services

What is Homes NSW?

Homes NSW is a new government division that brings together housing and homelessness services from NSW Department of Communities and Justice (DCJ), NSW Land and Housing Corporation (LAHC), and the Aboriginal Housing Office in addition to key worker housing functions from across government.

Homes NSW has been tasked with rebuilding the social and affordable housing system in our state as well as turbocharging the building of social and affordable homes.

What does Homes NSW do?

The current housing system is broken, and we need to fix it. We know that we need better communication, less buck-passing and faster repairs.

Homes NSW brings maintenance, tenant services and homelessness support all under one roof making it easier for people to get the help they need – putting people back at the heart of the system. This is our opportunity to rebuild a broken system, build good quality, sustainable, homes for people who need them and treat the cause - not the symptoms - of homelessness by providing people with safe, secure homes.

What does this change for me?

These changes will not affect your current tenancy. Homes NSW will make accessing support services easier, by combining our services, expertise and skills under one roof to help you. Our goal is clear - you will be at the heart of everything that we do.

We know systems like how to apply for public housing, transfers and maintenance are often complicated and difficult to access – we are looking at what we can do to improve these processes and would welcome any feedback you might have.

Who do I contact?

You can reach us and of the following ways:

Scan the QR code (on the PDF linked below)

Download the MyHousing App available on the App Store or Google Play

Call the Housing Contact Centre 1800 422 322 or visit the website at


Homes NSW brings together the housing and homelessness functions of the Department of Communities and Justice (DCJ), the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof. A division within DCJ, Homes NSW leads work to provide safe and secure homes through social and affordable housing while delivering supports and services that minimise experiences of homelessness being repeated.


Source: Homes NSW Fact Sheet 1 February 2024 and Services Diagram supplied to REDWatch meeting 5 Feb 2024 - You can download a PDF of the these two documents at - Homes NSW Fact Sheet and Services diagram PDF - 5 Feb 2024