DRAFT - Waterloo Impact Project Mapping Local Client Referrals and Agency Services Coordination

This is a Draft report and feedback is being requested. The Waterloo Impact Project explored local perceptions to establish what views existed around the local client referral system and coordination between agencies, both government and non-government, and the needs for any improvement. The consultation consisted of interviews and focus groups with residents and agencies. These conversations highlighted a belief that there is a fragmentation of services and a widespread of imprecise understanding of what organisations are funded to deliver. Service users argue this has resulted in poor outcomes for referrals and service delivery. Meanwhile, services highlighted ongoing resource challenges to meet those needs. This is despite of the diversity of service providers in the area by both government and nongovernment service providers.