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You are here: Home / UrbanGrowth, SMDA & RWA Plans & Activities / Human Services Plans / Waterloo Human Services Plan / DCJ Covid-19 letter to public housing tenants

DCJ Covid-19 letter to public housing tenants

The following letter has been received by Public Housing tenants regarding COVID-19. LIke many of the messages at the moment it deals with issues of personal safety. Hopefully soon there will also be something that reassures tenants about how LAHC and DCJ will manage the buildings and tenancies to look after the vulnerable people who occupy much of the areas public housing. In contrast DCJ funded services have been told they need to continue their services to vulnerable people throughout the crisis and if someone gets sick with the virus that the service needs to talk to DCJ about how the service continues.


As you may already be aware there has been a global outbreak of a coronavirus disease, COVID-19.

There are a growing number of COVID-19 cases in Australia.

Most people who become sick with COVID-19 only experience mild symptoms, similar to a cold or flu, and will quickly recover. However, some people may be more affected than others . This includes elderly people, people w ith heart, lung, kidney conditions or diabetes.

Housing staff from the Department of Communities and Justice (DCJ) are aware of how to best protect themselves and tenants from COVID- 19. If you are due to have a visit from DCJ Housing and you feel unwell, or you are self-isolating or under

Quarantine, please call your local Housing office before your appointment.

If our housing staff are not well, or believe they may have been exposed to COVID- 19, they will not visit you.

Additionally, If you need to visit us and you have concerns about being around other people because of COVlD-19 , you can talk to your local office by phone or access a range of services through the MyHousing app which can be downloaded via the App Store or Google Play .

Advice on how to take care of your own health

The NSW Health website remains the best place for the most up to date   information on COV ID-19 and this can be accessed at


Please listen to advice from doctors and experts.

COVID-19 spreads from one person who has the virus to another person through droplets from a cough or sneeze. It can also spread from objects or surfaces. There are steps you can take to protect yourself and those around you from spreading the virus:

•             Wash your hands frequently with soap and water or an alcohol-based hand rub.

•             Avoid touching your eyes, nose and mouth as much as possible.

•             Maintain at least one-metre distance between yourself and anyone who is coughing or sneezing

•             If you are feeling unwell, it is best you stay home. Even for a slight cough or cold.

•             Cover your nose and mouth with a tissue or your elbow when you sneeze or cough. Make sure you throw your tissues directly into the bin.

If you have a fever , cough, or trouble breathing see a doctor and call them before you visit.

You can also call HealthDirect on 1800 022 222.

If you are feeling seriously unwell and it is an emergency, call 000 immediately.

If you need help translating this information, you can call All Graduates on 1300 134 746.


Yours sincerely

Paul Vevers

Deputy Secretary

Housing. Disability and District Services and Emergency Management